Terms and Conditions of Sale

In order to benefit from the services offered by Un Bateau à Paris, we ask you to carefully read the terms and conditions below. These conditions govern the sale of excursions offered by the company. Booking an excursion implies full acceptance of our terms and conditions.

Booking conditions

• The booking becomes effective only with the agreement of Un Bateau à Paris, upon receipt of full payment for the service. Payment implies acceptance of the terms and conditions of sale when booking online.
• Bookings are only binding on Un Bateau à Paris if its booking service has accepted them, which Un Bateau à Paris is free to do or refuse, depending on availability.
• Un Bateau à Paris offers family-oriented excursions on the Seine, in the traditional sense of the term, its boats being specially designed for this purpose. Un Bateau à Paris reserves the right to refuse any booking that would be contrary to this principle.
• The booking of an excursion is made on a strictly personal basis. It may not be transferred, partially or in full, without the prior consent of Un Bateau à Paris.

Prices

The prices shown are valid for the current season. They correspond to an excursion whose duration and times are set in advance and for the number of passengers initially indicated at the time of booking. Prices are in euros, including VAT and port taxes.

Un Bateau à Paris reserves the right to refuse access to boats to groups or families arriving with more participants than the number of passengers initially declared at the time of booking.

Given the uncertainties associated with navigation on the Seine (lock passages, traffic, weather), the actual navigation time may vary by at least 15 minutes more or less from the initially planned theoretical duration. The client agrees to accept this principle, without being able to claim any compensation.

Payment conditions

Full payment for the service must be made at the time of booking, either by paying directly from the website at the time of booking, or upon receipt of an invoice issued by Un Bateau à Paris. The booking is held from the date of electronic dispatch of the invoice for a period of 24 hours.

No right of withdrawal

In accordance with Article L121-19 of the French Consumer Code, Un Bateau à Paris informs its clients that the sale of services provided on a specific date, or at a specific frequency, is not subject to the 14-day withdrawal period provisions.

Cancellation and modifications

1. Booking modification: The Client may request to modify their excursion package (date, times, number of passengers, additional services) by written request to Un Bateau à Paris (post or email) up to 2 days before the excursion date. If unavailable, the Client must complete their excursion under the initial booking conditions. No postponement to the following season will be accepted.
2. No-show at boarding: No-show at boarding or excursion interrupted or shortened at your request (late arrival, early return request) cannot give rise to any refund.
3. Cancellation by Un Bateau à Paris: Except in cases of force majeure, the trip will be fully refunded. However, this cancellation cannot give rise to the payment of damages.
4. Cancellation by the client:
   • Cancellation more than 2 days before the departure date and time: 50% of the amounts paid will be refunded.
   • Cancellation less than 2 days before the departure date and time: the client cannot claim any refund.

Weather conditions cannot be a sufficient pretext for cancelling your excursion. Only the pilot can decide, for safety or regulatory reasons, not to proceed with passenger boarding.

Your excursion

1. Arrival, boarding

Depending on the period, departure days and times vary (refer to the conditions indicated on your package). Boarding takes place at Port de l'Arsenal in Bastille (12th arrondissement) at the passenger boarding pontoon.

2. During your excursion

The client is responsible for supervising their personal belongings. Un Bateau à Paris declines all responsibility in the event of loss or theft. Clients must comply with the internal rules. Each named client is responsible for disturbances and nuisances caused by accompanying persons.

3. Departure, disembarkation

If the kitchen is made available, the boat must be returned in a perfectly clean state. Any missing, broken or damaged item will be at your expense, as well as restoring the premises if necessary.

Photography and filming

You authorise Un Bateau à Paris to photograph, record or film you during your excursion and to use said images on all media (in particular on Un Bateau à Paris websites, on presentation and promotional materials). This authorisation applies to both you and your accompanying persons, for a period of 5 years.

Disputes

Any complaint regarding the non-compliance of services with contractual commitments may be reported by post or email to Un Bateau à Paris.

Liability of Un Bateau à Paris

The information provided by Un Bateau à Paris or its partners is not contractual. It is for information purposes only. It may happen that certain proposed activities and facilities are cancelled, particularly for weather reasons or in cases of force majeure.

Data protection

The information you provide when placing your order will not be transmitted to any third party. It will only be processed by the internal services of Un Bateau à Paris. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to personal data concerning you. To do so, simply send us a request by post to the following address: